So got the call first thing this morning and the apology. Don’t know what happened, made a mistake, sorry. Thing is, a mistake for someone who is gravely ill can really be quite traumatic. To have to travel a distance for a mistake is simply not acceptable. Either way though they have you, we need the service, and they provide it. Being miserable to the service providers accomplishes nothing and actually can make things more difficult. So we take the high road. Anyway, we had our appointment, learned a little bit more about chemo and the treatment and were instructed to go back down tomorrow to the hospital to have the picc line installed. No problem.
In the meantime we are expecting the delivery of mechanical supports, specifically a tripod for above the bed to help my husband move around, a walker for obvious reasons, some toileting accessories and a ramp for the house. The delivery was scheduled for either last Friday or today. When we followed up, guess what, someone forgot to put in the order for the equipment. I can’t believe this stuff keeps happening to us. Are we a test run for tolerance? Again, what do you do – answer: nothing, say no problem just please get it here as soon as possible.
Learning from all of the above, mistakes happen for sure, but following up is essential. If I hadn’t called about the equipment today who knows when it would have arrived. Actually, who knows when it will arrive – because it still isn’t here.
I can hardly wait for tomorrow (sigh).